Shipping Policy

 

With warehouses in Australia and across the border, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers Nationally and Internationally, ensuring that we provide the very highest levels of responsiveness to you at all times.

Once your order is submitted and paid, it cannot be not cancelled and not refundable, subject to our Returns and Refund policy.

 

1. ORDER DISPATCH

All orders are dispatched within 1-2 Business days* (once your payment is cleared and received)

 

2. SHIPPING DURATION

 2.1 AUSTRALIA WIDE SHIPPING - with Tracking number

    a. The approximate shipping time: 4-8 business days*

    b. For certain items shipping time is 7-15 Business days* (this will be mentioned in the Product description)

    c. For bulky items (Furniture, Mattress, etc) deliveries can take 1-4 Business days* extra

    d. Once you have been provided with the tracking number, please allow 48hrs for it to be updated in the courier's system

 

2.2 INTERNATIONAL SHIPPING 

   a. As we are growing we have started doing International Shipping on the Following Categories: Women's Clothes and some of the Health and Fitness Products. Please contact us in case you have any question.

   b. Shipping time may vary for international shipping

  

 3. Undelivered Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email. Fees and charges will apply for a customer failing to pick up a parcel in an acceptable time frame.

4. Inaccurate address

If there are any address discrepancies with your order and the item is returned to us or requires to be redelivered, we will contact you. You will be liable for any re-delivery cost associated to your order(s) with inaccurate address.

5. Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by a courier supplier, a notification will be left in the mail box for you to pick up your parcel in your local Post Office or local collection point.  A re-delivery cost will occur if you are not home at the arranged time and some couriers do not re-deliver after missed attempts (Example - Australia Post). If you miss deliver attempts by some couriers, you are responsible for arranging pick up at the local collection point without cost to Mega OZ warehouse.

6. Rejected by Receiver

   a. If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be re-sent.

   b. The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.

  c. Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

 

7. Undeliverable Areas

    a. Incase your shipping address belongs to a postcode where couriers are unable to deliver, we will get in touch with you to provide an alternative address or cancel your order and refund the money.

    b. Please be advised that we DO NOT ship to the following post codes as courier companies have limited access to the following areas.

 

Bulky items:

 

 

8. Contact us 

  If you have any queries or would like to contact us then please email us megaozwarehouse@gmail.com

 

 

*Please note that these are estimated time only, all though our courier companies make sure that you receive your item within these time-frames there can be delays due to unforeseen reasons, your patience will be highly appreciated.